Terms and Conditions

Purchasing & Payment: 

Elizabethdunn.co.uk excepts payments through the following methods: Paypal, VISA, Mastercard, American Express, Maestro, Visa Debit and Visa Electron.

POSTAGE AND PACKAGING

UK – £5

International – £10

Collection service – FREE  - we offer the option for yourself or a friend to come to our East London studio and collect the items for free – dates and times must be arranged please contact directly though email.


RETURNS & EXCHANGES:

If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs).

Alternatively, you may prefer to return or exchange items using our returns and exchanges service.

  • Items should be returned new in their original Elizabeth Dunn packaging.
  • Returns that are damaged, worn or altered will not be accepted and may be sent back to the customer.
  • All shoes must be tried on a carpeted surface until you are certain you are keeping them.
  • All items returned must be authorized via email from customer service. Unidentified returns may be returned to the sender.

For all returns & exchanges please address the items to:

Elizabeth Dunn Returns department:

E.Dunn

The Pill Box studios G05

115 Coverntry road

London

E2 6GG

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that all items that are damaged as result of wear and tear are not considered to be faulty.
For all faulty items outside our Returns policy please contact us directly by email.
Once returned and authorized as faulty, any shipping costs will be refunded.

COLOURS
We have made every effort to display as accurately as possible the colours of our products that appear on elizabethdunn.co.uk. However, as computer monitors may vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
All shoes are handmade in England using the finest materials. Please note that natural leathers and textiles are not flawless.